Gong for customer success leaders
Build customer relationships that retain and expand
Reduce churn, grow accounts, and drive efficiency with the Gong Revenue AI Platform. Take action sooner with key indicators of customer health, expansion signals, and team performance.
Trusted by 4500+ customers
Why customer success leaders choose Gong
Drive revenue across the customer lifecycle
With Revenue AI and AI-driven prioritization, Gong gives post-sales teams the visibility to act on what matters and collaborate to drive renewal and growth.
Stop chasing context. Give your entire team full visibility into their pipeline so they can assess customer interactions and flag risks.
Spot trends and opportunities in the customer journey — from onboarding to expansion — and refine where value breaks down.
Equip post-sales teams with the context they need to follow up faster, focus on what matters, and deliver real customer value.
From sales to proserv to product, give everyone the full account story like past convos, key moments, and next steps to align and act fast.
Get the full data picture
Unlock what’s really happening post-sale
Whether you’re tracking value realization or chasing expansion, keep every account on track and every team aligned with buyer signals surfaced by the Gong Revenue AI platform.
Productivity
Ramp and align customer-facing teams faster
Cut ramp time and keep teams in sync with centralized account context. Revenue AI eliminates admin work, so you can drive customer outcomes instead of digging for context.
“What I noticed, especially from the newer CSMs, was that my time to onboard began to significantly decrease. Our onboarding time was shrinking from six months to five months to four months. Ultimately today, I’m able to onboard a brand new CSM within just over two months down from six months pre-Gong.”
Predictability
Turn customer signals into forecast certainty
Track renewal likelihood and churn risk early with signals like engagement trends, feedback patterns, and pricing concerns so teams can act before it’s too late.
“What separates Gong is the insights I can grab from customer interactions at scale. Our teams can turn those insights into actions that improve pipeline management, drive successful outcomes for our key initiatives, and help us make better revenue decisions.”
Growth
Turn every account into a growth opportunity
Uncover expansion signals like new stakeholders or shifting use cases before they’re missed. Prepare your teams with clear priorities and proven plays to grow accounts and drive lasting impact.
“I'm hard pressed to even remember how we managed and coached CSMs without Gong. With Gong our managers are able to #UnlockReality and see what's really happening. We can coach, support, and celebrate the success of our team members, improving outcomes for our team and for our clients.”
Trust and security that scales with your revenue organization
With enterprise-grade security, globally recognized compliance standards, and strict privacy controls, you can scale revenue confidently—knowing your pipeline, strategy, and customer insights are protected end-to-end.
Build a unified GTM org
Unite teams on customer-led growth
Turn leads into lasting revenue and help customers realize value faster with post-sale strategies that drive growth.
“Gong makes coaching much simpler and efficient in an elegant platform, so it's finally become a regular piece of our sales and customer success management routine.”
Turn CS into revenue success
Give your CRO clear visibility into renewal and expansion forecasts, surface customer risks early, and prove how customer-centric post-sale teams help protect and grow revenue quarter after quarter.
Out-of-the-box integrations to stay in sync with customers
Win more with revenue AI
Get started with specialized agents, purpose-built applications, and the world’s richest revenue signals, all designed to help you win.
Key resources
Tactics to reduce churn and expand accounts
Get tactical tips, expert advice, and customer-led insights to help your team reduce risk, drive expansion, and strengthen relationships.
