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Joanna

Joanna Johnston

Senior Vice President, Customer SuccessGong

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Finally, a better way to align customer success and sales teams

Finally, a better way to align customer success and sales teams

When handoffs fail, trust fails: Fixing the customer journey

Executive insights

January 30, 2025

When handoffs fail, trust fails: Fixing the customer journey

Using AI to turn constant change into a competitive advantage

Executive insights

January 27, 2025

Using AI to turn constant change into a competitive advantage

Here’s why you’re struggling with retention — and how AI can help

Executive insights

Here’s why you’re struggling with retention — and how AI can help